Refunds and Returns
The terms and conditions on this page are part of the general Terms and Conditions of sale and licensing that apply to all orders. They have been provided on this page for easier navigation. By acquiring Manifold products through the Online Store or by any other means you agree to the terms and conditions and procedures set forth on this page. Do not acquire Manifold products if you do not agree to these terms and conditions and procedures.
Manifold products are in general not refundable. A limited 30-day money-back gaurantee is available only for a limited subset of products and only for the limited circumstances set forth below.
These conditions may seem picky: that's because dishonest people will often take advantage of programs designed to help honest buyers. Cheats drive up the cost of the product for everyone, so Manifold's refund program has protections that help keep prices low for honest buyers. The refund program provides a means for honest, responsible buyers to use the most frequently-reviewed Manifold editions for 30 days without financial risk.
Limited 30-day Money-Back Guarantee
Returns: Pursuant to the following terms and conditions, when ordered as an individual product in a single-unit order, Manifold System Release Personal, Manifold Personal + Geocoding, Manifold System Release Professional, Manifold Professional + Geocoding, Manifold Enterprise and Manifold Enterprise + Geocoding editions are shipped with a one-time, 30 day satisfaction guarantee for a single license per person or per household or per organization that is available to the original purchaser for either 30 days after the order is processed or until you request an Activation key or order an upgrade, whichever comes sooner. Other Manifold products such as Manifold System Universal Edition, Ultimate Edition, Database Administrator Edition, Option Pack, Business Tools, Surface Tools and any other products not explicitly listed as refundable are not refundable. Geocoding Tools as a standalone purchase or other products not explicitly listed above are not refundable. Orders for multiple units are not refundable, not even for one of those units. Runtime licenses are not refundable.
Very important: do not fetch an Activation key if you might want to take advantage of the limited money-back guarantee. Fetching an Activation key terminates any possibility of a refund. You do not need to fetch an Activation key to take full advantage of all Manifold features during the first 30 days of a license.
DO NOT GET AN ACTIVATION KEY IF YOU WANT A REFUND.
Very important: the limited money-back guarantee runs 30 days from the date your order is processed, not from the date on which it is delivered. Serial number emails for downloaded products are sent and physical products are shipped on the same day the order is processed. It is the customer's responsibility to choose a shipping method that allows adequate time for shipment of Manifold and subsequent use. For example, if you are not sure that you wish to keep your license, do not use Global Priority mail for delivery to international locations, since Global Priority mail delivery times are not guaranteed. Use Federal Express so you can be sure of receiving your package within a reasonably predictable time. It is imperative customers provide a functioning email address able to receive email from our servers so you can receive your serial number email on a timely basis. If a spam filter or any other problem prevents you from receiving your serial number email when it is sent, that will eat into the 30 day period.
Very important: the limited money-back guarantee is intended to allow a single examination of a single license of Manifold System without financial risk. It is not intended as a "rental" or "loan" program or as a means of returning surplus licenses. It is available only on orders for one license of a qualifying Manifold product. If you place an order for multiple licenses or multiple products in the order you will not be able to refund any of them. If you have ever previously ordered Manifold, whether or not you have refunded that order, you do DO NOT have any ability to refund any future order. For example, if you have or your organization has at any time licensed Manifold System and passed the 30 day refund time for any Manifold license, fetched an Activation key for any license or upgraded any Manifold license you do not thereafter have the ability to refund any future Manifold license. The first license you obtained gave you the opportunity to review Manifold and to understand what it is. Subsequent licenses, especially those after previous activations or upgrades, had the benefit of a prior review of Manifold and are not refundable.
The money-back guarantee is available only to credit card purchasers and organizations purchasing with a PO. The money-back guarantee is not available to wire transfer or check prepaid transactions. The money-back guarantee is not available for any discounted price orders, not even for the three listed SKUs if purchased at a discount. The money-back guarantee is not available in reseller transactions. Shipping, handling or other charges are not refundable. You must pay shipping and handling expenses both ways.
Returns
Returns must be authorized: Before returning the product, within 30 days of your purchase you must contact Manifold Net by sending an email to sales@manifold.net asking for a return - your letter asking for a refund must originate from the same email address to which your serial number email was sent. When available, refunds are possible only for the original purchaser so only requests for refunds coming from the original email address used for the order will be processed.
For shipped products like DVDs, Manifold sales staff will issue you a Returned Material Authorization (RMA) number and the correct address for returns. Products returned within the 30 day period without an RMA number will be subject to a $50 processing fee, which will be deducted from any refunded amount. If your product is "License Only," Manifold sales staff will issue you an RMA and tell you how to do a "return."
Very important: do NOT wait until the last minute to ask for a return. Give yourself enough time so that if you do not receive a response within one business day from sales@manifold.net you can follow up. If your email system is broken or anything happens to your email enroute you might think you sent off a letter that in reality did not go out. Email problems in transit are rare, but they do happen. Guard against them by not waiting until the last minute.
Allow two weeks for processing of refunds. No refunds will be made on credit card orders with charges not yet paid. Products other than those listed explicitly above are not returnable. Manifold System Universal Edition is not refundable. Also, accessories or other products such as Geocoding Tools (when acquired as a standalone product and not as part of a Manifold System + Geocoding bundle), Digital Chart of the World or Manifold World are not refundable. Any runtime versions or other products other than the SKU numbers listed are not refundable. Technical support or other service products are not refundable. Do not purchase any accessories for Manifold System, such as data sets or technical support products, unless you are sure you will not be returning Manifold, since such accessories are not returnable and they often are not usable without Manifold System. Only the first license of Manifold System (per individual, per household and per organization) is refundable, regardless of which release or edition has been licensed.
Upgrades for Manifold System (such as upgrades from Professional to Enterprise or an Upgrade to DVD or any upgrade product from earlier editions) are not returnable. Ordering an upgrade for any edition of Manifold System waives refund privileges for the qualifying product. For example, if you order Professional edition and then two weeks later order an upgrade to Enterprise edition for your Professional license you will terminate the return privilege for your Professional license as well as for the Enterprise upgrade. Submitting an Academic License application waives return privileges for the qualifying product. The return privilege is a one time opportunity regardless of which version or edition of Manifold System you return. For example, if you have previously purchased and returned for refund a 5.00 version of Manifold System you do not have the ability to return a subsequent purchase of 8.00 or any future release. For example, if you have previously purchased and returned for refund a Professional Edition license you do not have the ability to return a subsequent purchase of Enterprise Edition.
Transferring your Manifold System license to a third party, as allowed on a one-time basis under the End User License Agreement (EULA), waives return privileges as does requesting an Activation key. Any violation of the End User License Agreement waives return privileges. For example, any evidence of attempts to defeat Manifold's serial number and activation system will waive return privileges. Failing to keep your serial number secret waives return privileges. For example, if your serial number appears on a hacker web site or in email correspondence or postings by other persons, you will lose your return privileges.
Questions?
Please contact us at sales@manifold.net. We would like you to be happy with your licensing of Manifold products, so please do not hesitate to ask any questions before placing an order.