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Shipping Terms and Conditions

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Manifold System products are delivered by download over Internet from the Product Downloads page. strongly encourages use of downloads. Downloads are free and do not require environmentally negative activities as do physical shipments. Be green! Download and don't ship.

Some products such as upgrade products or technical support server products are neither shipped nor downloaded. For example, upgrade products for Manifold System (example: Professional Edition to Enterprise Edition) generate a new serial number that is emailed to the licensee to allow operation at the higher license level and are neither shipped nor downloaded.

Valid Email Address Required

You must provide a valid email address when ordering via the Online Store. This email address is used to send an email containing download instructions and the serial number required for Manifold System installation, to send new serial numbers for upgrades and to send the invoice with billing information. If you do not receive your serial number email, check to make sure you provided a valid email address that is free of typographic errors, that is actually working and that your mail system or your ISP's mail system is not filtering out emails from as spam or other unwanted email.

If you have any doubts about the ability of your email address to receive email without interference from spam filters or filtering by the organization that administers your email, please review the information in the Email Problems page.

General Terms and Conditions

Shipping Days: Online Store orders process 24/7, 365 days per year. Emails for successful orders are sent immediately.

Customs Fees and Taxes: The customer agrees to pay all customs fees, taxes or other government fees.

Customs Declarations: No customs declarations or other paperwork will be provided for downloaded products or license keys.

Very important: The limited money-back guarantee available on some products runs 10 days from the date your order is processed, not from the date on which you download the product, install it or begin using it. It is the customer's responsability to arrange for a sufficiently reliable Internet connection to be able to download Manifold products, which may be large downloads over 100MB in size. See the Limited Refunds page for information on the limited money-back guarantee.

No other shipping methods are available. Hard copy shipping, such as by DVD or courier services such as Federal Express are not available. These were eliminated when almost all customers began choosing free product downloads. If you are not able to download a product, please pay a local consultant or reseller to download the product for you and to burn it to DVD or some other medium you can utilize.


Invoices: Manifold does not ship hard copy invoices. An invoice is sent by email to the email address provided for the order. Please print out that email invoice for a hard copy invoice.

To keep prices low for all customers, Manifold does not provide specialized paperwork other than the above. If your procurement processes require some additional paperwork beyond the invoice, consider acquiring your Manifold licenses through a reseller who is already set up to provide you the paperwork you require.


Please contact us at We would like you to be happy with your licensing of Manifold products, so please do not hesitate to ask any questions before placing an order.