Technical Support - Manifold System Release 5.00

[Release 5.00 has been very obsolete for many years - this page is archived material provided for historical interest and for those very few users who for some reason continue to run antique software!  As this page gets even older and older the links on it may no longer work.]

The Installation page of this section provides an on-line reprint of the installation instructions shipped with Manifold as well as some notes on installation troubleshooting. Check the obvious first: do you have a Microsoft browser installed?  See the Requirements page to make sure your system can run Manifold.  If installing on NT, 2000 or XP, do you have Administrator privileges?  Make sure to exist all other applications and background processes. Some "virus protectors" do such a great job of protecting the system they end up interfering with installations.  If all else fails, check the online support FAQ and online documentation.   General questions?  Read the online support FAQ

Searching for an answer to a problem?  Check the Help file first.  Make sure to check the Troubleshooting section in the Appendices book.  Answers to questions that are in the Help file are not reprinted in the FAQ.

For questions on serial numbers and Activation keys, see the Activation Key and Serial Numbers help topic.

For general questions on Manifold System Release 5.00 see the online edition of the User Manual

SQL Server Desktop Edition users must also download and install Microsoft's SQL Server 2000 Service Pack 3.  This service pack incorporates security updates (published long ago!)  that prevent transmission of the "Slammer" Internet worm through MSDE 2000 or SQL Server Desktop Edition that is bundled with Manifold System.

Service Pack 3 (SP3) is Available

Service Pack 3 (SP3) is available.   All Manifold System Release 5.00 licensees should download and install SP3.  You must have SP3 installed to receive Technical Support from manifold.net

SP3 highlights include:

SP3 also includes all updates that were provided in the previous Service Packs including:

If your Manifold System Release 5.00 license has already been permanently installed, you will not need to use a new Activation key to install SP2.

You must have a previous Manifold installation from the Manifold CD to use SP3.  If you are not a licensee, you will not be able to use SP3.  If you are a new customer and have not yet installed Manifold System, please install Manifold System from the Manifold CD first and then download and install SP3.

Scripting Examples

See the Free Stuff  page for scripting examples.  

Tutorials and Case Studies

TIGER/Line Tutorial:  Building a Manifold Base Map using a TIGER/Line Data - A super tutorial on using free TIGER/Line 2000 GIS data set from the US Bureau of the Census written by Bob Heitzman, an experienced Manifold user who really knows TIGER/Line.

Visit the Intersection Overlays Example page for a new case study, a Release 5.00 example that  that uses Transfer Rules, Split with, Clip with (Intersect) and Spatial Overlays commands to split intersecting areas along all boundaries, including internal boundaries of either layer, and transfers data fields to the resulting intersected areas. This is a small, but sophisticated example suitable for intermediate users who are expanding their use of Spatial Overlays.

Manifold-L

Manifold-L is an email discussion list for Manifold System users operated by www.directionsmag.com.   It's a great resource for discussion Manifold issues with other users.  See the Manifold-L List Guide  for a guide to using Manifold-L.  We encourage all Manifold users to participate in this list. 

man_typing.JPG (13704 bytes)Contacting Technical Support

If none of the above answer your question or solve your problem,  your purchase of Manifold System Release 5.00 includes two free incidents of requested technical support assistance for installation and interactive features.    To use these incidents, contact the manifold.net tech support team by emailing us at tech@manifold.net    Email is the only way to get tech support for Manifold System.  Response time is normally less than 24 hours.  Our technical staff often works late hours and on weekends and will from time to time check the Tech Support inbox for questions; however, this is an exception and email tech support should not be counted upon during weekends. Please Note: your purchase of Manifold System does not include unlimited tech support.  Purchase support incidents for interactive or Developer features as listed in the Products page.

Information We Need to Help You

Any request for technical support must include, at a minimum, the information technical support may need to service the request. Such information must include:megaphone.JPG (13851 bytes)

Failure to provide the above information will delay tech support's response to you.  Tech support works first on all requests that are accompanied by the above information.  Next in the queue come requests that do not include the above information. In such cases, Tech support will respond with a letter asking for complete information.   You may not think that the size of your page file or the amount of free space you have on hard disk could possibly be related to the question you pose or the problem you have; however, long experience at tech support shows that getting answers in advance to the above questions is the fastest way of resolving problems.firemen.jpg (39877 bytes)

We realize that most people don't contact Technical Support unless they have a problem.  We'll try to make the experience as painless as possible for you. Technical Support is here to serve you!

Don't hesitate to contact us to report a bug or to suggest a new feature.  Customer comments and suggestions for improvements are always welcome. 

 

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